Terms of service

Booking process

On our website we offer different kind of activities with different booking process and cancellation policies.

To book an experience you first have to send a booking form to allow us to check availability and to send you a confirmation of dates and prices by email. Upon receiving our confirmation and after checking all information, in order to complete the reservation, you need to send a booking deposit (50% of the final price). The balance payment has to be done at least 7 days in advance of the scheduled start date of the activity.

To book any course or travel you have to select the activity you wish to enroll in and press the button to add it to your cart. Before proceeding to the payment, please verify that the product(s) in your cart match your plans.

Payments

To hire an experience, you usually need to do two payments:

  • Booking deposit
  • Balance payment

The booking deposit represents 50% of the final price and needs to be paid in order to complete your reservation and ensure you a date for your upcoming trip with us. Without the deposit payment, the reservation is not completed.

The balance payment has to be done at least 7 days in advance of the scheduled start date of the activity. Failure to complete the balance payment within this period of time will produce an automatic cancellation of the activity with no refund of the booking deposit.

If you are booking last minute (with less than 7 days before the scheduled start date), you must make a single payment of the total amount of the activity.

Courses and travels can be purchased on our online shop by doing one single payment of the total amount of the activity.

Payment methods

We accept two methods of payment:

  • PayPal / Credit card
  • Bank transfer

Bank transfer is the preferable payment method. Enter your full name or order ID as the concept field and send us an E-mail with the receipt to notify the payment upon completing the transfer.

Please complete the payment through PayPal / credit card as a last resort since the use of this service entails a high commission for the seller. Enter the booking amount before proceeding to the payment.

Rescheduling

Whenever the company has availability, you can reschedule the date or time of your activity up to 72 hours before the activity is scheduled to start. Reschedule an activity less than 72 hours before the scheduled start will have a supplement of the 25% of the total price. If you reschedule an activity, the cancellation policy is based on the original purchase time and original start date of the activity.

Cancellations

By the customer:
Cancellations will always be notified by phone (+34 660 154 996) or E-mail (info@valenciaclimb.com).

For a full refund of an experience cancel at least 7 days before the activity is scheduled to start or within 24 hours of purchase. Cancellations made less than 7 days before the activity is scheduled to start will not give right to the refund of the deposit. Cancellations made less than 72 hours before the activity is scheduled to start will not be refunded at all.

For a full refund of a course or travel cancel at least 30 days before the activity is scheduled to start. Cancellations made less than 30 days in advance will not be refunded, but another participant of your choice can take your place.

By the company:
The company reserves itself the right to cancel any activity before its realization for major reasons such as disease of the guide, with a quick and full refund of the entire payment.

Failure to comply with any of the conditions set forth in this document entitles the company to immediate cancellation of the activity without any kind of reimbursement to be done.

Force majeure:
We regret we cannot accept liability or pay any compensation when the activity has to be cancelled by force majeure reasons such as war, riot, civil strife, terrorist activity, natural disaster, adverse weather conditions, fire and all similar events outside our control. An activity that suffers a cancellation by force majeure may be rescheduled to another date agreed by both parties at no additional cost.