Terms of service

Booking process

On our website we offer different kind of activities with different booking process and cancellation policies.

To book a climbing taster or guided tour you first have to send a booking form to allow us to check availability and to send you a confirmation of dates and prices by email. Upon receiving our confirmation and after checking all information, in order to complete the reservation, you need to send a booking deposit (50% of the final price). The balance payment has to be done at least 7 days in advance of the scheduled start date of the activity.

To book any course or travel you have to select the activity you wish to enroll in and press the button to add it to your cart. Before proceeding to the payment, please verify that the product(s) in your cart match your plans.

Payments

To hire a climbing taster or guided tour, you usually need to do two payments:

  • Booking deposit
  • Balance payment

The booking deposit represents 50% of the final price and needs to be paid in order to complete your reservation and ensure you a date for your upcoming trip with us. Without the deposit payment, the reservation is not completed.

The balance payment has to be done at least 7 days in advance of the scheduled start date of the activity. Failure to complete the balance payment within this period of time will produce an automatic cancellation of the activity with no refund of the booking deposit.

If you are booking last minute (with less than 7 days before the scheduled start date), you must make a single payment of the total amount of the activity.

Courses and travels can be purchased on our online shop by doing one single payment of the total amount of the activity.

Payment methods

We accept two methods of payment:

  • PayPal / Credit card
  • Bank transfer

Booking with PayPal / credit card has an extra fee depending from where you are sending the payment. Before making the booking you will be asked to select your country of issue and input the amount of the booking to calculate the final amount and complete the payment.

Note that if you book any activity by bank transfer, you will need to write your name or order ID in the concept field. Since bank transfers are not done instantly, please send us an E-mail with the receipt to notify the payment upon completing the transfer. This is really important since your receipt will be the proof of your payment.

Rescheduling

Whenever the company has availability, you can reschedule the date or time of your activity up to 72 hours before the activity is scheduled to start. Reschedule an activity less than 72 hours before the scheduled start will have a supplement of the 25% of the total price. If you reschedule an activity, the cancellation policy is based on the original purchase time and original start date of the activity.

Cancellations

By the customer:
Cancellations will always be notified by phone (+34 660 154 996) or E-mail (info@valenciaclimb.com).

For a full refund of a climbing taster or guided tour cancel at least 7 days before the activity is scheduled to start or within 24 hours of purchase. Cancellations made less than 7 days before the activity is scheduled to start will not give right to the refund of the deposit. Cancellations made less than 72 hours before the activity is scheduled to start will not be refunded at all.

For a full refund of a course or travel cancel at least 30 days before the activity is scheduled to start. Cancellations made less than 30 days in advance will not be refunded, but another participant of your choice can take your place.

By the company:
The company reserves itself the right to cancel any activity before its realization for major reasons such as disease of the guide, with a quick and full refund of the entire payment.

Failure to comply with any of the conditions set forth in this document entitles the company to immediate cancellation of the activity without any kind of reimbursement to be done.

Force majeure:
We regret we cannot accept liability or pay any compensation when the activity has to be cancelled by force majeure reasons such as war, riot, civil strife, terrorist activity, natural disaster, adverse weather conditions, fire and all similar events outside our control. An activity that suffers a cancellation by force majeure may be rescheduled to another date agreed by both parties at no additional cost.